Account Help and How To Reach Us

FAQs, Forms, and Contact Info

Account Help – Contact Details, Claim Forms, and FAQs2018-08-08T15:39:28+00:00

Have an account question?

Many of the questions you may have about using and managing your ConnectYourCare account are answered in the Account FAQs below.

We’ve also answered common questions about eligible expenses, tax information, contribution limits, and more right here:

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CYC Account FAQs

Welcome! We’re excited to provide you an excellent account experience. Here are a few tips to make sure you get the most out of your ConnectYourCare benefits.

Happy Employee ConnectYourCare Payment Card

Have questions related to your payment card? Check out the FAQ section on the ConnectYourCare Payment Card page.

Learn More

CYC Account Forms

Looking for forms to help manage your account? Some of the most commonly requested forms are listed below.

  • Please Note

Some forms are customized per participant based on account configuration, and there are also some we can’t provide here due to account security considerations.

If you can’t find the form you’re looking for or are unsure which bank serves as your custodian, visit the portal to find your account-specific documents.

Simply log in to your account online and visit the Help and Resources page for your account forms.

General Account Forms for All CYC Participants

  • Not sure which bank is your CYC account custodian? No problem! Just log in to the participant portal and you can find forms tailored to your account(s) on the Help & Tools page.
Sign In to Your CYC Account

Couldn’t find the information you need? Need to speak to a customer care specialist?

The best way to reach us directly is by calling our toll-free Customer Care Center, which is available to help you 7 days a week, 24 hours a day, 365 days a year. Select the phone number that best describes your area of interest below.

Thank you for being a ConnectYourCare customer!

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Resources & Tools

App

Download CYC Mobile

Manage claims on the go with the myCYC mobile app — available in iTunes and Google Play

Go to the App

Portal

Manage Your Account

Take control of all your ConnectYourCare benefits with the easy-to-use online portal

Log In

Eligible Expenses

Find Eligible Items

Check out the eligible expenses list to see just how useful your FSA, HRA, or HSA can be

Search Eligible Expenses

Blog

Get Helpful Tips

Our blog, Connections, is the perfect place to find helpful HSA articles

Read the Blog

Calculators

Evaluate Your Options

Use our quick and easy calculators to visualize your savings

Try Calculators

FAQs

Get Answers

There’s a lot to know, which is why we’ve put together these FAQs

View FAQs