We’ve taken steps to enhance our call center, such as doubling the workforce to ensure individual customer concerns are answered thoroughly and quickly.

If you are looking for a quick and easy way to manage your account, we suggest downloading and logging into our secure, interactive myCYC mobile app, which allows you to manage your account from your smartphone or tablet. To download the app, search for “ConnectYourCare” or “myCYC” in the iPhone App Store and GooglePlay. Learn more about managing your account through the mobile app by visiting the myCYC Mobile App page.

It is important to us that our customers feel empowered to take control of their account and manage their health care savings the way they want to. Specific account details and actions, such as payment history or how to submit a new claim, can be found either by logging in to secure.www.connectyourcare.com or by downloading our myCYC mobile app. Learn more about the benefits of being able to access your account, no matter where you are.

At ConnectYourCare, we believe in making sure your experience with us is positive and effective from beginning to end. Customer satisfaction and a user-friendly experience are of the utmost importance to us. ConnectYourCare customer service representatives are available 24 hours a day, seven days a week at (877) 292-4040. You can also log in to our myCYC mobile app, or email [email protected].

It’s easy to determine how much money you will save by using one of our ConnectYourCare calculator tools located on our website. Learn how much your FSA is saving you, discover the tax-free growth your HSA is earning you, or compare the cost of a traditional health insurance plan against an HSA-compatible HDHP. Learn more by visiting www.connectyourcare.com/tools/calculators.

Go mobile! Our secure, interactive myCYC mobile app allows you to manage your account from your smartphone or tablet. To download the app, search for “ConnectYourCare” or “CYC Mobile” in the iPhone App Store, Android Market, or Windows App Store. You can also upload documentation using your phone’s camera. Additionally, accessing your online account provides valuable information at your fingertips, such as your account balance, claim info and FAQs. You can even order additional payment cards for your spouse and eligible dependents. Log in at www.connectyourcare.com.

If you have a received a new card in the mail from ConnectYourCare and have a question, please contact a customer service representative at [email protected] or by calling (877) 292-4040. ConnectYourCare customer service representatives are available 24 hours a day, seven days a week.

You can change your personal password in our account login portal. Our login process protects the privacy and security of your personal information.

To change your password, access the Forgot Your Password link on the website. Enter the necessary information to identify your account to receive the requested information. A temporary password will be emailed to the email address on record; be sure to check your junk email folder just in case. Alternatively, you can call our automated attendant at 877-292-4040 and select the option to reset your password through that means or request to speak to an agent. Please note, the temporary password is only valid for 24 hours. Your password is case sensitive.

For support, please call (877) 292-4040. ConnectYourCare customer service representatives are available 24 hours a day, seven days a week.

When you have an eligible health care expense, pay for them with your payment card, or pay out-of-pocket and request reimbursement online. Remember to always keep your receipts. Receipts must include name of provider, date, cost and type of service and who received the service. Log on to your online account or use the myCYC mobile app and visit the Payments & Reimbursements section. Submit a request for reimbursement if your payment was out-of-pocket, or simply upload your receipts if the purchase was made using a payment card.

Contact your employer’s Human Resources office for a copy of your employer’s contribution schedule. For support, please call (877) 292-4040. ConnectYourCare customer service representatives are available 24 hours a day, seven days a week.

Once your plan becomes effective, you will have access to the account. You can also pay for eligible expenses with any other form of payment and request reimbursement from your account.

Contact your employer’s Human Resources office for a copy of your employer’s contribution schedule. For support, please call (877) 292-4040. ConnectYourCare customer service representatives are available 24 hours a day, seven days a week.

You will receive a payment card to access your HSA. You can use your HSA to pay for eligible expenses incurred any time after you opened your HSA, there is no time limit. When you have an eligible health care expense, pay for them with your payment card, or pay out-of-pocket and request reimbursement online or using our myCYC mobile app. Remember to always keep your receipts.

Contact your employer’s Human Resources office for a copy of your employer’s contribution schedule. For support, please call (877) 292-4040. ConnectYourCare customer service representatives are available 24 hours a day, seven days a week.

The ConnectYourCare team is committed to helping our customers get the most out of their individual accounts. Some of the best starting points to learn the ins-and-outs of Health Savings Accounts and Flexible Spending Accounts is to check out the HSA Overview and FSA Overview pages. You can also find helpful eBooks, guides, videos, and more in our Resource Library — including our popular FSAs For Dummies® and HSAs For Dummies® books.

We’ve teamed up with John Wiley & Sons, Inc., publisher of the best-selling “For Dummies” book series, to publish FSAs For Dummies®, ConnectYourCare Special Edition. The book shows consumers how flexible spending accounts can be used to maximize health care funds and save on dependent care expenses by using pre-tax dollars. This book, and HSAs For Dummies®, ConnectYourCare Special Edition, are available for download today.

You’ve come to the right place. Our website, www.connectyourcare.com, is the perfect starting point along with your personalized online account, available at secure.www.connectyourcare.com.

You’ll also find helpful articles covering health care account tips and trends on the Connections blog as well as our Twitter,  Facebook, and YouTube pages.

Yes, ConnectYourCare regularly posts informational videos on YouTube to help you manage your health care account. Please visit and subscribe to ConnectYourCare’s YouTube page at www.youtube.com/user/ConnectYourCare.

We’ve also created health care account calculators to help you visualize exactly how much you can save with an HSA or FSA.