ConnectYourCare today announced a strategic partnership with TouchCare, a unique health concierge service that helps consumers navigate today’s complex health care challenges.
The partnership provides ConnectYourCare clients the option to supplement their tax-advantaged benefits with dedicated TouchCare personal assistance, to drive participant awareness and adoption of the consumer-driven offerings. TouchCare’s concierge service—which helps address common scenarios such as bill review and negotiation, care coordination, and open enrollment support—extends to ConnectYourCare’s health savings account (HSA), flexible spending account (FSA), and health reimbursement arrangement (HRA) health care offerings, as well as the company’s commuter and COBRA administration solutions.
Our partnership with TouchCare will increase our ability to educate and support our account holders, so they can maximize the value of their tax-advantaged benefit accounts. Helping consumers on their path to a greater understanding of benefits is critical to the success of consumer-driven programs.
– Steve Grieco, ConnectYourCare Chief Executive Officer
“Our partnership with TouchCare will increase our ability to educate and support our account holders, so they can maximize the value of their tax-advantaged benefit accounts,” said ConnectYourCare Chief Executive Officer, Steve Grieco. “Helping consumers on their path to a greater understanding of benefits is critical to the success of consumer-driven programs. What results is greater transparency, higher satisfaction, and significant financial savings for both participants and employers.”
“TouchCare is thrilled to be partnering with ConnectYourCare to deliver a better participant experience,” said Rob LaHayne, TouchCare Chief Executive Officer. “Particularly when it comes to high deductible health plans—so much of the cost savings is dependent upon plan members getting the most bang for their buck while navigating their treatment options. Through an improved and empowered consumer experience, ConnectYourCare and TouchCare reduce both participant and employer costs, and make high deductible plans more successful for everyone.”
“We strive to offer the best customer support in this industry, and our partnership with TouchCare allows us to take our service excellence to an entirely new level,” added Nicole Williams, ConnectYourCare’s Senior Vice President of Sales and Broker Relationships. “We are proud to bring this relationship to market, knowing the impact that personal health assistance can have on consumers when it comes to understanding health care options and removing fears or confusion around high deductible plans and costs.”