As Chief Operating Officer, Tim oversees the operations of the company, including customer care center, claims processing, card operations, COBRA operations, client services and account management.
An industry veteran with 25 years’ experience, Tim brings extensive experience in technology, implementations, call center administration, operations management and sales and technology partnerships to support sales growth and product strategy.
Prior to ConnectYourCare, Tim served as the Health and Welfare Operations Leader for Towers Watson, overseeing the BenefitConnect platform and shared service teams who supported COBRA. Prior to Towers Watson, Tim worked at AON Hewitt for 22 years where he was responsible for managing the Core Benefits Administration (CBA) platform operations.
Tim is a graduate of The Ohio State University where he holds a BS in Industrial and Systems Engineering with an emphasis in Operations Management and Process Engineering.