Kudos from Customers

Participants love our call center representatives.

Here’s what our participants have to say about our customer service representatives.

We love receiving feedback from participants about their call center experience.  Keep the comments coming.

Out of this world customer service rep

  • “Connie is an out of this world customer service rep. She went through everything and helped me understand my account. If I could give her a hug through the phone I would! Hold on to her and never let her go.” – SR, FSA participant

Excellent customer service

  • “I received excellent customer service from Nechole. She was very knowledgeable and patient and made understanding my accounts easy to follow.” – SS, HSA participant

Very patient, polite and professional

  • “Tanya is a very valuable member of your team. She listened and was very patient, polite and professional. It is very rare to speak with someone that treats you like a person and not just another call.” – MJ, HSA participant

Attentive and patient

  • “Adam was extremely helpful. He was professional, polite, competent, attentive, and displayed extreme patience when listening to me. Thank you for employing such a terrific person such as Adam.” – PT, Retiree Account participant

Polite, friendly, and willing to solve problems

  • “Amber was polite, friendly, and willing to solve problems to get the resolution I needed. She is an awesome agent!” – LM, FSA participant

I’m a happy camper

  • “Connie stepped on the scene, she promised to call me back with an answer and she did, the same day! I am very satisfied with her professionalism and caring personality. I’m a happy camper now – thanks to Connie!” – DG, HRA participant

Very impressed with professionalism

  • “James, Bibi, and Ginny were very knowledgeable of our company’s plans. We were very impressed with their professionalism and drive to help us with our inquiries. Great job!” – MW, Retiree Account participant

Put all my worries to rest

  • “Jayson took the time to explain everything and how the account was going to endure and put all of my worries to rest. I want the Customer Service Department to know that it is the small things that make a difference. Jayson was my angel and has earned his Angel Wings with me.” – GM, HSA participant

 Great to work with

  • “I had the opportunity to work with Hazel.  She was great to work with and very attentive.  It was so nice to have someone on the other end that was patient and walked me through the whole process.  I can’t stress enough how friendly Hazel was with me and she is such a great representative.” – MJ, HSA participant

A breath of fresh air

  • “I would like to give a big kudos to Lindsey for the personal attention she gave to me and my situation. Speaking to her was a breath of fresh air!” – JD, HSA participant